Terms of Service

Last updated: 5 June 2026

These Terms of Service (“Terms”) govern your access to and use of Lazlo (the “Service”), provided by Oshi Group Ltd (“Oshi Group”, “we”, “us”). By using the Service you agree to these Terms.

1. The Service

Lazlo is a unified analytics platform for multi-channel e-commerce and marketplace sellers. It connects to your sales channels on a read-only basis to consolidate sales, costs, inventory, ad spend and forecasting into one view. We do not place orders, move stock or initiate payouts on your behalf.

2. Free trial

We may offer a one-month free trial. No payment card is required to start a trial. At the end of the trial you may choose a paid plan to continue; if you do not, access to paid features may end.

3. Accounts

You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate information and notify us promptly of any unauthorised use.

4. Fees, billing & VAT

Paid plans are billed monthly in advance in GBP. Prices are shown inclusive of UK VAT where applicable. Unless required by law, fees are non-refundable. We may change prices on reasonable notice; changes take effect at your next billing cycle. You may cancel at any time, effective at the end of the current billing period.

5. Acceptable use

You agree not to misuse the Service, including by attempting to gain unauthorised access, disrupting its operation, reverse-engineering it, or using it unlawfully or in breach of any third-party platform's terms.

6. Third-party connections

The Service integrates with third-party platforms (such as Shopify, Amazon, Not On The High Street and Klaviyo). Your use of those platforms is governed by their own terms, and we are not responsible for their availability or actions. You authorise us to access data from the accounts you connect, on a read-only basis, to provide the Service.

7. Data & intellectual property

You retain ownership of your data. You grant us a limited licence to process it solely to provide and improve the Service, as described in our Privacy Policy. We and our licensors retain all rights in the Service, including its software, design and trade marks.

8. Availability & warranties

We work to keep the Service available and accurate but provide it “as is” and do not warrant that it will be uninterrupted or error-free. Analytics and forecasts are decision-support tools and do not constitute financial, tax or accounting advice.

9. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue or data, and our total liability in any 12-month period is limited to the fees you paid for the Service in that period.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms. On termination you may request export or deletion of your data.

11. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Changes

We may update these Terms from time to time. We will post the revised version here and update the “last updated” date above. Continued use after changes take effect constitutes acceptance.

13. Contact

Oshi Group Ltd, Nightingale House, 46–48 East Street, Epsom, Surrey KT17 1HQ, United Kingdom · support@oshigroup.co.uk